Privacy Policy

1. Introduction

Basalt Labs, Inc. (“Basalt,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, store, and share information when you use the Basalt website, applications, and services (collectively, the “Services”). By accessing or using the Services, you agree to the practices described in this Privacy Policy.

2. Information we collect

We collect information that you provide directly, that is generated automatically through your use of the Services, and that we receive from third-party sources.

• Account information. When you register, we collect your name, email address, profile information, and authentication credentials provided by your identity provider.
• Content and communications. We collect all messages, prompts, files, attachments, feedback, and other content you submit, transmit, or generate while using the Services.
• Usage and log data. We collect technical and interaction data, including your IP address, device identifiers, browser type, operating system, pages viewed, features used, session duration, and clickstream data.
• Cookies and similar technologies. We use cookies, local storage, pixels, and other tracking technologies to maintain sessions, remember preferences, and analyze usage.

3. How we use your information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Services.
• To generate responses, recall prior conversations, and personalize your experience.
• To develop, improve, and train our models, products, and algorithms, including through the review and analysis of aggregated or anonymized data.
• To enforce usage limits, prevent abuse, ensure security, and comply with legal obligations.
• To communicate with you about updates, support, and promotional materials where permitted.

4. Data retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This generally means we keep your data for the duration of your account and for a reasonable period thereafter to resolve disputes, enforce agreements, maintain security, and support business operations, including backups and archival storage.

5. Sharing and disclosure

We do not sell your personal information. We may share information with trusted service providers who perform functions on our behalf, such as hosting, analytics, and customer support. We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer, such as a merger or acquisition.

6. Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information. Data is encrypted in transit and at rest using keys managed by Basalt and its service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, or export your personal information. You can review, edit, and delete conversations directly within the Services. You may also contact us to request a copy of your data or to ask questions about our privacy practices. We may retain certain information as required by law or for legitimate business purposes.

8. Cookies and tracking

We use cookies and similar technologies to authenticate users, maintain guest sessions, remember preferences, and understand how the Services are used. You can manage cookie preferences through your browser settings; however, disabling certain cookies may limit your ability to use some features.

9. Children's privacy

The Services are not intended for individuals under the age of 13, or the applicable age of digital consent in your jurisdiction. We do not knowingly collect personal information from children without appropriate parental consent.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy and updating the “Last updated” date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.